Policies

Welcome to SATVAJR.com . These Terms of Service govern your access to and use of our e-commerce website, which sells recycled kraft paper, plotters, and related products. By accessing or using SATVAJR.com, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms By accessing and using SATVAJR.com, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. SATVAJR.com reserves the right to change, modify, or update these Terms at any time. Continued use of the Site after any such changes will constitute your acceptance of the modified Terms.

2. Eligibility To use this Site, you must be at least 18 years old or have the permission of a parent or guardian if you are under 18. By using the Site, you represent and warrant that you meet these requirements.

3. Account Registration To make purchases, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify SATVAJR.com immediately of any unauthorized use of your account. SATVAJR.com is not liable for any loss or damage arising from your failure to protect your account.

4. Product Descriptions and Availability SATVAJR.com strives to ensure that product descriptions and availability are accurate. However, we do not guarantee that product descriptions or other content on the Site are complete, reliable, current, or error-free. If a product offered by SATVAJR.com is not as described, your sole remedy is to return it in unused condition.

5. Pricing and Payments All prices listed on SATVAJR.com are in [currency] and are subject to change without notice. SATVAJR.com reserves the right to modify prices at any time without prior notice. Payments must be made through the available payment options on the Site. By providing your payment information, you authorize SATVAJR.com to charge the applicable payment method.

6. Shipping and Delivery SATVAJR.com offers various shipping and delivery options. Shipping costs and delivery times vary depending on the selected shipping method and destination. SATVAJR.com is not responsible for any delays caused by courier services or unforeseen events.

7. Returns and Refunds SATVAJR.com has a return policy that allows customers to return products under specific conditions. Please review our [Return Policy](link to return policy) for detailed information on how to return items and receive a refund.

8. User Conduct You agree not to use SATVAJR.com for any unlawful or prohibited activities. You shall not:

Post or transmit any content that is false, misleading, defamatory, or harmful.
Violate any applicable local, state, national, or international law.
Attempt to gain unauthorized access to any part of the Site or other accounts.

9. Intellectual Property All content on SATVAJR.com, including logos, text, graphics, images, and software, is the property of SATVAJR.com or its licensors and is protected by intellectual property laws. Unauthorized use of any content on the Site is prohibited.

10. Limitation of Liability SATVAJR.com shall not be liable for any damages arising from the use or inability to use the Site or any content or services provided through the Site. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

11. Disclaimer of Warranties SATVAJR.com provides the Site and its services "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

12. Indemnification You agree to indemnify and hold SATVAJR.com, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses, including attorney’s fees, arising from your use of the Site or violation of these Terms.

13. Governing Law These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law principles.

14. Termination SATVAJR.com reserves the right to terminate or suspend access to the Site or any part thereof at any time, without notice, for conduct that violates these Terms or is harmful to SATVAJR.com or other users.

15. Contact Information For questions or concerns regarding these Terms of Service, please contact us at:

Thank you for visiting SatvaJR.com, an e-commerce platform owned and operated by SATVA by JR Corporation. Your privacy is important to us, and we are committed to protecting your personal data. This policy explains how we collect, use, share, and safeguard your information when you interact with our website.

1. Information We Collect

We collect personal and non-personal information to process orders and enhance your experience on our site. This may include:

Personal Information: Name, contact details (email, phone number), shipping and billing addresses, payment information.
Account Information: Login details, order history, saved preferences.
Technical Data: IP address, browser type, device type, and browsing actions through cookies and other tracking technologies.

2. How We Use Your Information

The data collected is used for the following purposes:

To process and fulfill orders, including sending confirmations and tracking information.
To communicate about your account, respond to your queries, and provide customer support.
To enhance the user experience, including personalization of content and targeted promotions.
To maintain and improve our website’s performance and security.
To comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Understand and save your preferences for future visits.
Compile aggregate data about site traffic and site interactions for better user experiences and tools.

You can choose to disable cookies through your browser settings, though some site functionalities may be affected.

4. Sharing of Information

We may share your personal data with:

Service Providers: Third-party partners who assist in order processing, payments, and delivery services.
Legal Compliance: Authorities if required by law or to protect our rights and users' safety.
Business Transfers: As part of a merger, acquisition, or asset sale involving SATVA by JR Corporation.

We do not sell your personal data to third parties.

5. Data Security

We use industry-standard encryption and security measures to protect your information during transmission and storage. Access to personal data is restricted to authorized personnel only.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete personal information.
Withdraw consent or object to data processing.
Request data portability.

7. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

8. Children’s Privacy

SatvaJR.com is not intended for children under 13, and we do not knowingly collect information from children.

9. Policy Changes

We may update this policy periodically. Changes will be posted on this page, and the effective date will be revised accordingly.

Returns and Exchanges Policy:

At SatvaJR.com, we take pride in delivering high-quality kraft papers and plotters tailored to your professional needs. To ensure clarity and transparency in our transactions, please read our returns and exchanges policy carefully:

1. No Returns Policy

Due to the nature of our products and the meticulous quality assurance processes we employ, SatvaJR.com does not accept returns on any items once they have been delivered. This policy helps us maintain our commitment to product integrity and customer satisfaction.

2. No Exchanges Policy

We do not offer exchanges for any product sold on SatvaJR.com. Each order is processed according to the specifications and requirements provided by the customer to ensure complete satisfaction. We recommend verifying your order details carefully before finalizing your purchase.

3. Order Discrepancies

If you receive an incorrect or damaged product, please contact our customer support within 48 hours of receiving your order. Our team will review your claim and work with you to find a suitable resolution.

4. Quality Assurance

All our products undergo thorough quality checks before dispatch to ensure they meet our high standards. We encourage our customers to review the product specifications and details before making a purchase to confirm suitability for their requirements.

Shipping Policy:

Welcome to SatvaJR.com! We are committed to providing reliable and efficient shipping services to ensure your bulk orders reach you in perfect condition, whether within India or across international destinations.

1. Shipping Within India

Delivery Charges
- We offer free standard shipping across India for all products, including kraft papers and plotter papers.
- For urgent requirements, express delivery services may be available at an additional cost (quoted at checkout).
Estimated Delivery Time
- Standard Delivery: 3–7 business days (depending on delivery location).
- Express Delivery (where available): 1–3 business days.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Delays may occur during national holidays, festivals, or peak logistics periods.
Tracking
- Once dispatched, a tracking number will be shared via email/SMS so you can monitor your shipment.

2. International Shipping

We ship to all major regions worldwide including Asia, Europe, North America, South America, Australia & Oceania, Africa, and the Middle East.

Delivery Charges
- Shipping rates vary depending on destination country, delivery method, and order weight/volume.
- Charges are displayed during checkout.
Estimated Delivery Time
- Standard Shipping via Air/Sea: 7–21 business days (varies by region).
- Express Shipping (via DHL, FedEx, UPS, Aramex, etc.): 5–10 business days.
Region-wise Delivery Estimates (subject to carrier availability):
- Asia (South Asia, East Asia, Southeast Asia, Central Asia): 7–15 business days.
- Europe (EU & Non-EU): 10–18 business days.
- North America (USA, Canada, Mexico): 10–20 business days.
- South America (Brazil, Argentina, Chile, etc.): 12–21 business days.
- Australia & Oceania: 12–21 business days.
- Africa & Middle East: 10–18 business days.

3. Customs & Import Duties

All customs duties, import taxes, and clearance charges will be paid by SatvaJR.com.
Customers will not be asked to pay any additional charges when the shipment reaches their country.
This ensures a hassle-free delivery experience for our international buyers.

4. General Information

Order Delays
- Deliveries may be affected by factors outside our control (e.g., weather, customs delays, strikes, or carrier issues).
Address Accuracy
- Please ensure your shipping address is complete and accurate. SatvaJR.com is not responsible for delays or missed deliveries due to incorrect information.
Shipping Restrictions
- Certain regions/countries may have restrictions on specific product types. Orders not permitted by local import laws cannot be fulfilled.

Need Assistance?
For any questions related to shipping, delivery timelines, or bulk order logistics, please contact us at:
Email: contactus@satvajr.com
Phone: +91 97 2345 0013

Taxes Policy:

At SatvaJR.com, we believe in 100% transparent pricing with no hidden costs. All our product prices already include applicable taxes and duties, whether you are purchasing within India or from outside India.

1. Domestic Orders (Within India)

GST Included
- All orders shipped within India include the Goods and Services Tax (GST) in the displayed product price.
- No additional tax is added at checkout.
- A detailed GST-compliant invoice is provided with every order.
Applicable GST Rates
- Kraft Paper: 12% (included in price)
- Plotter Paper: 12% (included in price)

2. International Orders (Outside India)

All Taxes & Duties Included
- Prices displayed on SatvaJR.com for international customers are final and tax-inclusive.
- Customs duties, import taxes, and clearance fees (normally charged separately) are covered by SatvaJR.com.
- This ensures international buyers face no additional charges upon delivery.
Hassle-Free Imports
- Your shipment will be delivered duty-paid, meaning you do not need to handle customs paperwork or payments.

3. General Notes

Transparent Pricing
- Prices on SatvaJR.com are shown in INR by default, and are fully tax-inclusive.
- International customers may view converted prices at checkout in their preferred currency (exchange rate may vary).
Regulatory Updates
- GST rates and taxation rules may change based on government regulations, but our displayed product prices will always remain inclusive.

📧 Email: contactus@satvajr.com
📞 Phone: +91 9723450013